Obsidian Theatre Company Privacy Policy
The
Obsidian Theatre Company understands and respects the importance of
your personal information and privacy. We are committed to the accuracy
and security of such information, and that it is used only according to
your wishes.
This policy covers both Obsidian Theatre
Company, and the box offices of the various theatres where we produce
our shows. Those box offices are responsible for the ticketing and
audience relations for Obsidian Theatre Company's productions.
What information is collected?
Through
either the purchase of tickets or charitable donations in support of
the theatre, we collect personal information. This may include your
name, address, phone number, email address and credit card information.
We also maintain a record of past ticket purchases, donations,
correspondence and other reasonable information related to fundraising
activities.
How is the information collected?
Most
of this information is collected when you purchase tickets through the
box office. The information may come to us in person, by phone, mail,
e-mail, or when you purchase or donate over the internet.
Why do we need this information?
We
need this information in order to properly process your purchases
and/or donations, contact you about schedule changes, and keep you
informed about upcoming productions, special events and fundraising
activities.
How do we use this information?
If
you purchase single tickets to an Obsidian Theatre Company production,
your information is added to a mailing list for our season brochure or
other OTC production-
related information. If you are an Obsidian Theatre Company member
and/or donor, in addition to receiving our season brochure, you may
occasionally receive our newsletter updating you on our activities, and
invitations to support the company through charitable donations.
Sponsorship
is of vital importance to the Obsidian Theatre Company. Our corporate
supporters may occasionally request that we share information or
promotional information with our customers, or wish to invite customers
to participate in research in order to assess the effectiveness of
their relationship with us. Obsidian Theatre Company operates in
compliance with the federal Personal Information Protection and
Electronic Documents Act (PIPEDA), as must any sponsor wishing to
communicate with our customers.
Apart from the above, the
Obsidian Theatre Company does not trade our mailing lists for
fundraising purposes. If this information is shared with a company
contracted by us, such as a mailing house or telemarketing firm, these
companies are contractually obligated to adhere to the same standards
of privacy that we employ.
How is this information stored?
Personal
information is stored in our databases and in hard copy files. Only
authorized theatre and box office personnel have access to this
information. Any personal information that is no longer required to
fulfill its intended purpose will be destroyed or made anonymous.
Your Privacy
The
Obsidian Theatre Company is committed to ensuring that contact by
phone, mail or email is reasonable in its frequency. If you wish to
limit the manner in which you are contacted, not receive information
from our sponsors, no longer wish to receive any communication, or want
to update your information, please contact us at 416.463.8444 or at
obsidiantheatre@bellnet.ca
If you have any questions or concerns regarding our privacy policy, please contact our Privacy Officer: 416.463.8444